DIAMONDSOFM LLC
Last Updated: January 31, 2026
Welcome to DIAMONDSOFM LLC ("Company," "we," "us," or "our"). By accessing and using our website, engaging our digital marketing services, or entering into a service agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms").
These Terms constitute a legally binding agreement between you ("Client") and DIAMONDSOFM LLC. If you do not agree with any part of these Terms, you must not use our website or engage our services. We reserve the right to refuse service to anyone for any reason at any time.
By continuing to browse our website, submitting an inquiry, or signing a service agreement, you represent that you are at least 18 years of age, have the legal capacity to enter into this binding agreement, and are authorized to act on behalf of the business or entity you represent.
DIAMONDSOFM LLC is a full-service digital marketing agency specializing in brand strategy, social media management, search engine optimization (SEO), pay-per-click advertising (PPC), content marketing, email marketing, web design and development, analytics and reporting, and other related digital marketing services.
We offer a range of service packages tailored to meet the diverse needs of our clients, including but not limited to:
Pricing: All prices for our services are quoted in United States Dollars (USD) and are subject to change with appropriate notice. Service fees are typically structured as monthly retainers, project-based fees, or performance-based arrangements, depending on the scope of work agreed upon. We strive to ensure pricing transparency; however, additional costs may arise for services outside the original scope of work, which will be communicated and approved by the Client before being incurred.
Pricing does not include third-party costs such as advertising spend, stock photography licensing, premium software subscriptions, or domain and hosting fees unless explicitly stated in the service agreement.
Engaging DIAMONDSOFM LLC for digital marketing services involves a structured onboarding process designed to ensure alignment between our team and your business goals. The process typically includes the following steps:
All service engagements are subject to a signed service agreement. We reserve the right to decline any engagement for any reason, including but not limited to:
Custom Packages: For custom marketing engagements, additional terms may apply. Custom packages require a detailed strategy consultation, scope approval, and may require a non-refundable setup fee. Timelines for custom campaigns will be communicated during the proposal phase and depend on the complexity of the project.
We accept the following payment methods for your convenience:
Monthly retainers are billed at the beginning of each service period. Payment is due upon receipt of invoice unless otherwise specified in the service agreement. By providing payment information, you represent and warrant that you are authorized to use the payment method and that all information provided is accurate and current.
We utilize industry-standard encryption and security measures to protect your payment information. However, you acknowledge that no electronic transmission is completely secure, and we cannot guarantee the absolute security of your data.
For project-based engagements and high-value contracts exceeding $10,000, we may require a deposit of up to 50% of the total project cost before work begins. The remaining balance will be invoiced according to the payment schedule outlined in the service agreement. Late payments may be subject to a late fee of 1.5% per month on the outstanding balance.
DIAMONDSOFM LLC is committed to delivering high-quality digital marketing services in a timely and professional manner. Service delivery timelines and processes are outlined below.
Following the execution of a service agreement and completion of the onboarding process, initial campaign setup and launch typically occurs within 5-10 business days, depending on the complexity of the services engaged. More complex projects, such as website redesigns or comprehensive multi-channel campaigns, may require 2-6 weeks for initial launch. All timelines will be clearly communicated in the service agreement and during the onboarding process.
Clients receive regular performance reports as part of their service package. Reporting frequency is determined by the service tier:
All deliverables, including creative assets, campaign strategies, analytics reports, and other materials, will be provided in formats agreed upon in the service agreement. We strive to meet all deadlines; however, timely delivery depends on the Client providing required information, feedback, and approvals within the agreed-upon timeframes. Delays caused by the Client may result in adjusted delivery schedules.
For urgent requests or expedited services, additional fees may apply. Please contact your account manager to discuss rush delivery options and associated costs.
We understand that business needs evolve, and we strive to accommodate changes to your marketing strategy and service scope whenever possible.
Clients may request modifications to their service package or scope of work at any time. Modification requests should be submitted in writing to your account manager. Changes to scope may affect pricing and timelines, and any adjustments will be documented in an amended service agreement or change order signed by both parties.
Either party may terminate the service agreement by providing 30 days written notice prior to the desired cancellation date. Upon receipt of a cancellation notice:
For contracts with a minimum term (e.g., 3-month, 6-month, or 12-month agreements), early termination may be subject to an early termination fee as specified in the service agreement. This fee compensates the Company for resources allocated and opportunity costs associated with the engagement. We encourage clients to carefully review contract terms before signing.
DIAMONDSOFM LLC is committed to delivering exceptional digital marketing services and stands behind the quality of our work. We offer the following commitments to our clients:
While specific marketing outcomes cannot be guaranteed due to the inherent variability of digital marketing channels, we commit to the following:
Depending on the service package, the following SLAs apply:
If you are dissatisfied with any aspect of our services, please contact your account manager immediately. We will work diligently to address your concerns and, where appropriate, may offer revised deliverables, additional services, or service credits at our discretion. Our goal is to build long-term partnerships based on trust, transparency, and measurable results.
We make every effort to accurately describe our services, capabilities, and expected outcomes on our website and in our proposals. However, we do not warrant that service descriptions, case studies, testimonials, or other content are guarantees of specific results for your business.
Marketing results are inherently variable and are not guaranteed. Past performance, case studies, and testimonials presented on our website or in marketing materials reflect the results achieved for specific clients under specific circumstances and should not be interpreted as a promise or guarantee of similar results for your business. Factors such as industry, competition, budget, market conditions, and the Client's own actions can significantly influence marketing outcomes.
Any projections, estimates, or forecasts provided by DIAMONDSOFM LLC are based on our professional experience and available data at the time of presentation. These projections are provided in good faith but are not binding commitments. Actual results may vary significantly from projections.
If a service is not delivered as described in the signed service agreement, your sole remedy is to request corrective action in accordance with the service guarantees outlined in Section 7.
All content on the DIAMONDSOFM LLC website, including but not limited to text, graphics, logos, images, photographs, videos, audio clips, and software, is the exclusive property of DIAMONDSOFM LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.
The Client retains full ownership of all proprietary content, data, brand assets, trademarks, customer data, and business information provided to DIAMONDSOFM LLC during the course of the engagement. Upon termination of services, all client-owned content and data will be returned or made accessible to the Client within a reasonable timeframe.
DIAMONDSOFM LLC retains ownership of all proprietary tools, methodologies, frameworks, templates, processes, and software developed independently by the Company, including those used in the delivery of services to the Client. This includes but is not limited to:
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any content from our website without our prior written consent, except as follows:
Unauthorized use of our intellectual property may constitute copyright infringement, trademark infringement, and/or other violations of law and may result in legal action.
To the fullest extent permitted by applicable law, DIAMONDSOFM LLC, its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from:
In no event shall our total liability to you for all damages, losses, and causes of action exceed the amount paid by you, if any, for services rendered by us during the twelve (12) months prior to the claim.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you. In such cases, our liability shall be limited to the fullest extent permitted by applicable law.
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of New Mexico, United States of America, without regard to its conflict of law provisions.
Any disputes arising out of or relating to these Terms or your use of our website or services shall be resolved exclusively in the state or federal courts located in Bernalillo County, New Mexico. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
DIAMONDSOFM LLC reserves the right to modify, amend, or update these Terms of Service at any time, at our sole discretion. When we make changes, we will update the "Last Updated" date at the top of this page.
We will make reasonable efforts to notify you of significant changes by posting a notice on our website or sending an email to the address associated with your account. However, it is your responsibility to review these Terms periodically for any updates.
Your continued use of our website or engagement of our services after any modifications indicates your acceptance of the updated Terms. If you do not agree to the modified Terms, you must discontinue your use of our website and services immediately.
If you have any questions, concerns, or comments regarding these Terms of Service, our services, or your account, please do not hesitate to contact us. We are committed to providing exceptional client service and addressing any issues promptly and professionally.
Address:
1209 Mountain Rd Pl NE Ste R
Albuquerque, NM 87110
United States
Email:
info@ofmdiamonds.com
Business Hours:
Monday - Friday: 9:00 AM - 6:00 PM MST
Saturday: 10:00 AM - 4:00 PM MST
Sunday: Closed
We typically respond to all inquiries within 24-48 business hours. For urgent matters regarding active campaigns or existing service agreements, please include your account or project reference number in your communication.
Acknowledgment: By using our website and engaging our digital marketing services, you acknowledge that you have read these Terms of Service, understand them, and agree to be bound by them. Thank you for choosing DIAMONDSOFM LLC as your digital marketing partner.